What’s new?

Workflows now support a new Goal Event type: Review Request Clicked. You can use it to automatically pull a contact forward to a Goal step when the contact clicks a review request link (optionally filtered by channel and/or link).

How it works

• Review Request Clicked: The goal completes when the contact clicks a review request link across any channel, or only the selected channel(s) and/or a specific review link (if filtered).

How to use it

• Add a Goal Event step in your workflow.

• Choose Review Request Clicked, then set your filters.

• Choose what happens if the contact reaches the Goal step before the event occurs, then Save.

Why we built it

These goals let you move contacts forward based on real outcomes - payment received or review intent shown - without extra branches or manual checks.

Use case examples

• Review Request Clicked: You send a review request via SMS. When the contact clicks the link, the Review Request Clicked goal moves them to “Thanks + referral ask.”

Additional Notes

• For Review Request Clicked, leaving Channel and Override Review Link empty matches more broadly; adding filters narrows the goal to only those clicks in those channels / Links.

Preview: