Email AI can now leverage the Knowledge Base to generate more accurate and helpful responses using available help articles.

🚀 What we did

• Integrated Email AI with the Knowledge Base to enable AI responses based on existing help articles.

• Email AI now automatically references available knowledge base articles when generating responses.

• Newly added or updated articles are automatically included, ensuring responses stay up to date without manual configuration.

✅ Benefits

• Provides more accurate and contextual email responses based on verified help content.

• Ensures responses stay up to date as new knowledge base articles are added.

• Reduces manual effort by automatically leveraging existing help documentation.

• Acts as a platform guide for the users to navigate through the UI without raising tickets.

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