Auto Follow-Up is now available as a Flow-Based Builder experience, allowing you to visually configure how Conversation AI re-engages contacts who go inactive, say they’re busy, or request a follow-up later.

This will enable you to restart a stalled conversation from within an existing workflow when a contact stops replying.

This means:

• You no longer need separate re-engagement workflows

• You don’t lose context when a contact goes silent mid-flow

• Conversation AI can pick up exactly where the workflow left off.

Primary Use Case (Most Important)

• Contact Stops Replying Inside a Workflow

When a contact goes inactive mid-workflow, you can now:

• Detect the drop-off automatically

• Schedule follow-up messages directly from the same flow

• Re-initiate the conversation without restarting or branching to a new workflow

• Resume the conversation naturally once the contact replies

This turns workflows from fire-and-forget automations into state-aware conversations.

Supported or Eligible Action

1. Contact Stopped Replying (Inside Workflow)

Eligible actions:

• AI Capture Information

• AI Message

• Custom Message

• Book Appointment

• Continue Conversation

2. Contact Busy / Requested Follow-Up Time

• Available flow actions:

• AI Capture Information

• AI Message

• Book Appointment

• Continue Conversation

Rest Everything remains same to the existing followup feature .