March 26th, 2026
New
Calendar
Services Calendar V2 support in Conversation AI
Book Services via Conversation AI
What’s New?
Users can now book appointments in Services Calendar directly through chat using Conversation AI across all supported channels, SMS, Live Chat, Facebook, Instagram, and WhatsApp.
Instead of filling out forms, customers can simply describe what they need in natural language, and the AI agent takes care of the booking.
This introduces a conversational-first approach to service bookings.
How It Works
Conversation AI is now fully integrated with Services Calendar configurations, supporting:
Multiple services
Location and staff selection
Add-ons and variations
The AI understands user intent (even across multiple turns), maps it to the correct service setup, and creates accurate bookings.
You can also control:
Which services the AI should manage
Custom booking instructions for the agent
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This is a new feature altogether from scratch , based on the feedbacks lots of enhancements will be planned and released
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How to Use
Create services in
Calendar Settings
Enable the feature from Labs
Enable appointment booking in
Prompt-based bots
Select the services you want the AI to handle
private services are not supported. only the services which are public facing is supported
Start a conversation on any supported channel
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Additional Capabilities
Full lifecycle support for service bookings:
Book appointments
Reschedule
Cancel
Send booking link instead (Optional)
Pause bot after booking
Trigger workflows
Transfer conversations
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Preview of Configuration
Follows Existing Setup
Conversation AI strictly follows the configuration defined in your Services Calendar.
Configuration Changes
Any updates (services, availability, staff, etc.) must be made at the Service Calendar level to reflect in AI bookings.
Payment Criteria
Pay in Person
Appointment is booked and confirmed directly
Online Payment
Appointment is created but remains in an unconfirmed state
Payment collection is not handled by the bot yet
Note: Conversation AI does not currently support collecting payments during the booking flow.
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Key Innovations
Memory Layer
Remembers user inputs even if they deviate mid-conversation
Ambiguity Detection
Asks clarifying questions when needed
Booking Preview
Shows details before confirmation
Built for the Future
Scalable foundation for upcoming calendar types and advanced conversational booking
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Coming Next Support for Services V2 in Flow Builder bots is planned next.
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