We’ve improved how conversations begin in the Live Chat widget to ensure smoother communication and cleaner contact data.

🆕 What’s New?

Previously, enabling “Contact Form” only displayed the form, but users could still type in the message box without submitting it. Now:

1. Visitors who already have an open chat jump straight back in without re-entering details.

2. If the previous chat was ended or deleted, the form re-appears for a fresh conversation.

3. Sessions pick up seamlessly after page refreshes, so no messages are lost.

🔗 Please click here to find more details on Collect Visitor Details Before Live Chat Starts.