May 6th, 2025

Improved

Documents and Contracts

Document viewed: Easy notification set up for better follow ups

What's new?

  • Within the in-house tool of Documents & Contracts where you can collect legal binding e-signatures, you now get an option to easily turn on a notification, whenever your document is first viewed by any one of your recipients.

  • This will help you stay better informed once any contact has viewed the document

How to use?

  • Navigate: Payments > Documents & Contracts > Settings > Team Notifications

  • Enable: Turn on Document Viewed

Screenshot 2025-05-06 at 17
Screenshot 2025-05-06 at 17
Screenshot 2025-05-06 at 17
Screenshot 2025-05-06 at 17
  • (Optional) Customize Email: -> Edit the subject (e.g., “Document Viewed”) -> In the body, insert

  • Behavior: Only the first view (across all recipients) sends one alert on the sender's email

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  • If you want a viewed notification for all recipients in case your document has multiple recipients, you can configure a workflow -> Use trigger: Documents & Contracts → Document Viewed (Status = Viewed)-> Add actions (e.g., send email)

Why we built it?

  • For you to be notified, once your recipient has viewed this document for the first time, so that you can follow up and take the document to completion.