You asked for more personalisation — and it’s here! Users can now create, edit, and assign custom SMS templates for their recurring review requests, giving you more control over tone, branding, and customer engagement.

✨ What’s New?

📝 Create Custom SMS Templates for Recurring Requests

Personalise your recurring review requests using:

• Your own message templates

• Pre-built HighLevel templates

• Smart custom fields like

🖼️ Dynamic Image Support with URLs (NiftyImages Compatible)

No more sending the same static image! You can now:

• Add dynamic image links for each contact

• Personalise images using merge fields (e.g., first name)

• Send unique visuals for every review request 🔥

✅ What You Can Do:

• Craft on-brand, personalised follow-ups with saved SMS templates

• Use merge tags in image URLs to send personalised graphics

• Improve engagement and review completion rates

• Manage & preview everything before you hit send

📍 Navigate to: Reputation → Settings → SMS Requests

• Manage templates, set defaults, and personalize your recurring flow

• (And yes — dynamic image support works via image links now!)

We’re always looking for ways to make review collection smarter and easier.