Embedded Live Chat Widget
Summary of the release:
You can now embed the
Live Chat Widget directly inside your website or funnel content instead of limiting it to a floating chat bubble. This allows for a more integrated, conversion-focused chat experience aligned with your page layout.
👀 What’s New?
Embedded / Inline Placement for Live Chat
New Embedded/Inline option under Widget Placement.
Renders the chat widget within page content (e.g., below hero section, inside forms, near CTAs).
Moves beyond traditional sticky/floating chat bubbles.
Seamless On-Page Experience
Chat feels like a native part of your website layout instead of an overlay.
Improves visibility and engagement by placing chat exactly where users take action.
Simplified Customization for Inline Mode
Focused customization options relevant to embedded experience.
Real-time preview reflects inline rendering inside the page layout.
Flexible Deployment Across Digital Properties
Works across: Funnels, Websites, Landing pages, Custom HTML sites and all other places where widgets are supported.
Supports multiple embedded placements across pages.
Mobile-Responsive by Default
Automatically adjusts layout for smaller screens ensuring a consistent mobile experience.
👷 How to Use?
Navigate to Sites → Chat Widget.
Create or open an existing Live Chat Widget.
Go to the Style tab.
Under Widget Placement, select Embedded/Inline.
Customize widget appearance (theme, messaging, branding).
Click Get Code and copy the embed snippet.
Add the code to your:
Funnel (via Code element), or
Website (HTML/embed section).
Publish the page — the widget will render inline within your content.
⭐ Why This Feature?
Higher conversion potential by placing chat at key decision points (CTAs, forms, pricing sections).
Creates a more natural, less intrusive experience compared to floating widgets.
Gives businesses full control over chat placement and UX design.
Enables better alignment with funnel strategy and page storytelling.
📝 Notes:
Existing Sticky widget behavior remains unchanged.
Embedded and sticky widgets can be used together across different pages.
No changes to chat routing, messaging, or backend workflows.