Overview:

We've made the Chat Widget compliance check smarter — it now detects upfront when the Lead Connector chat widget isn't live on a user's website and prompts them to fix it before submitting.

What's new:

• During Chat Widget registration, our compliance review now actively scans the user's website to confirm the Lead Connector chat widget is integrated.

• If it isn't found, the user is shown a clear, actionable prompt with step-by-step guidance — copy the widget script, paste it into the website, and re-run the check — directly inside the Compliance Review modal.

• The user can resubmit only once the check passes.

Previously:

• Users could submit Chat Widget campaigns even when the widget wasn't actually present on their website.

• These submissions almost always resulted in rejections, frustrating users.

Why it matters:

• Missing-widget submissions have been one of the top recurring rejection reasons on Chat Widget campaigns.

• Catching this at the point of submission — with a clear fix path — helps users get to an approved campaign faster.