Changelog

✨ Overview

We’ve improved the drag-and-drop experience in the builder for Forms, Surveys, and Quizzes.

With this update, moving elements feels smoother and more intuitive. You’ll now see a subtle gray shadow while dragging elements, along with automatic scrolling when working on longer builds.

🆕 What’s new

• Dragged elements now show a subtle gray shadow for better visual feedback

• Drag-and-drop interactions feel smoother with a more polished animated experience

• Long forms, surveys, and quizzes now auto-scroll while dragging elements

• You can move elements higher or lower in longer builds without stopping to scroll manually

🔍 How to access

1. Open the Form, Survey, or Quiz Builder and drag any element to a new position.

2. As you move the element, you’ll see the updated drag effect and automatic scrolling when you reach the top or bottom of a long build.

🎯 Why it matters

• This makes building long forms, surveys, and quizzes much easier.

• You get clearer visual feedback while dragging, and you can reposition elements more smoothly without constantly dropping and scrolling by hand.

Overview:

This release introduces key enhancements to the Facebook integration to improve usability and message context enhancements. Users can now easily search and select Facebook Pages and Ad Accounts, and gain better visibility into message origins through ad image support in Click-to-Messenger flows.

What’s New

1. Improved Search Capabilities

• Search Facebook Pages and Ad Accounts by name for faster and more convenient selection

• Search is enabled after all pages are loaded, as Facebook does not provide native search support for this use case

• Frontend-based search runs on the loaded data; initial loading time to enable search may increase for accounts with a large number of pages

2. Click-to-Messenger Enhancements

• Added support for images in Click-to-Messenger ad flows

• Enables identification of the exact ad creative that triggered a conversation

What This Means for Users

• Faster and more intuitive setup by easily finding the right Facebook Page or Ad Account

• Improved visibility into which ad or creative drove a lead or conversation

Preview:

Overview:

We've introduced a new Mixed Use Case option in the Chat Widget A2P registration flow, allowing businesses to collect separate marketing and informational consent through a single widget.

What's new:

• A new Mixed message type is now available alongside Marketing/Promotional and Transactional/Non-Marketing in the Chat Widget flow. When selected, the campaign use case is automatically set based on account type (e.g., Low Volume Mixed for standard accounts, Sole Proprietor for sole prop accounts).

• The generated Chat Widget automatically includes two independent consent checkboxes, each with its own locked disclosure block. End users can opt into marketing only, informational only, or both. Neither checkbox is pre-checked.

• All consent language, STOP/HELP disclosures, and compliance fields are system-controlled and non-editable — just like the single use case widget flow.

Previously:

Businesses that needed to send both marketing and informational messages had no path through the Pre-Built Chat Widget flow and were forced to use the Self-Serve flow, which carries higher compliance risk and rejection rates.

Why it matters:

Mixed use case campaigns can now be registered through the same quick, streamlined Chat Widget flow — with built-in consent separation, locked disclosures, and reduced rejection risk.

Overview:

Hosting events just got a major upgrade.

• You can now run live sessions directly from Communities Events using our built-in Live Room, or continue using tools like Zoom, Google Meet, or any custom link — all in one place.

What’s New

You can now host events directly inside Communities with a new Live Room option.

1. Live Room (New) → Run your event using our built-in live experience

2. Zoom → Add your Zoom meeting link

3. Meet → Add your Google Meet link

4. Other → Add any custom meeting link

Creating an event now automatically sets up your meeting:

• Add a Live Room while creating the event

• Share the event — your meeting is ready

• Similar to how meeting links are added in calendar tools

Attendees now get a smoother experience:

• Join directly from the event

• No confusion about links or platforms

• Consistent experience across all events

Attendees can join event from mobile directly

We’re excited to introduce Nested Folders, a powerful new way to organize your assets across Campaigns, Templates, and Sequences.

✅ What’s New

You can now create subfolders within folders, allowing for a more structured and scalable organization system. Whether you're managing multiple clients, campaigns, or content types, nested folders make it easier to keep everything neatly arranged.

🔐 Key Benefits

• Improved Organization – Group related assets into hierarchical folder structures

• Better Navigation – Quickly locate campaigns, templates, or sequences without clutter

• Scalable Structure – Ideal for agencies and teams managing large volumes of assets

• Consistent Workflow – Apply the same folder logic across Campaigns, Templates, and Sequences

🎯 How It Works

• Create a folder as usual

• Click on New Folder inside a folder view

• Move items to the nested folder

• The folder path would confirm the nesting/ structure

💡 Note:

This release supports more than 5 layers of nesting as well for better organisation.

The Drip action has been upgraded with a set of transparency and reliability improvements, giving users full visibility into how their drip schedules will run and ensuring pacing is preserved across workflow state changes.

What's New

Drip Preview

A live schedule preview is now available inside the Drip action during configuration. Users can see exactly when each batch is projected to run before publishing.

• Batch table displaying batch number and scheduled send time, with up to 10 batches previewed

• Inline warning surfaced when a Workflow Time Window is active, so schedule conflicts are caught before publishing: "Workflow time window (8 AM - 7 PM, Mon-Tue-Wed-Thu-Fri) is shifting some batches to the next available slot." The time window is a clickable link that opens the relevant setting directly.

• The preview is shown during first-time setup and is hidden when contacts are already queued in the drip, keeping the editing view clean

Action Statistics, Batch Schedule & Insights

The statistics icon on the Drip action has been redesigned as a proper, discoverable button. Clicking it opens a detailed view of everything happening inside the drip.

• Summary cards showing contacts currently in the drip, next batch details, and ETAs

• Full batch schedule table with every batch, its scheduled send time, and any active constraints affecting timing

• Time Window setting surfaced directly inside this view, with a redirection link to jump into the setting without leaving the screen

• Status column, pagination, and existing capabilities (move to next step, delete, contact hyperlink) consolidated in one place

• When drip settings are edited on a workflow with contacts already queued, a clear note clarifies that updated settings will apply only to new contacts entering the workflow

Batch Size Change Warning

When batch size is updated on a previously published workflow with contacts already queued, a soft blue informational note is shown:

"Note: Contacts already queued in this drip will use the previous batch size. New contacts will use the updated batch size."

This appears only when the workflow has been published at least once and contacts are actually present in the Drip action, keeping the message relevant and non-intrusive.

Auto-Pause on Draft, Auto-Resume on Publish

When a workflow moves from Published to Draft with contacts queued in a Drip action, those contacts are now paused for the full duration the workflow remains in Draft. Once republished, the drip resumes from where it left off instead of bursting all queued contacts out at once, preserving the original pacing and protecting sender reputation.

Drip Narration on Hover

A tooltip now appears on hover of the Drip action (similar to the Wait step), allowing users to read the full configuration without opening the action. Examples:

• "Batches of 100 contacts, every 5 minutes"

• "Batches of 1.5K contacts, every 30 minutes"

Updated Field Tooltips Inside the Drip Action

Tooltips on the individual fields inside the Drip action have been refreshed with clearer descriptions and examples, so users can understand what each field does directly in context.

Why This Matters

Drip schedules previously behaved in ways users couldn't easily explain, driven by three recurring gaps: 1)Active Workflow Time Windows silently shifting batch times

2)Mid-run setting changes applying only to new contacts without clear indication.

3)Workflows toggling between Published and Draft causing queued contacts to burst out all at once.

This release closes those gaps by surfacing constraints directly in the product, preserving drip pacing across publish state changes, and delivering reduction in guesswork around drip scheduling.

Good to Know

• The schedule preview shows a maximum of 10 batches; if fewer exist, all are shown

• The preview is hidden while editing a Drip action that already has contacts in it

• The batch size warning only appears on workflows that have been published at least once and currently hold contacts in the drip

• The "settings apply to new contacts only" note is shown only when drip settings are edited on a workflow with contacts already queued

We've added two in context safeguards to the Contact Tag trigger to prevent the most common configuration mistakes and protect users from unexpected workflow behavior.

What's New

Retroactive Enrollment Info Banner

When a tag is added to the Contact Tag trigger, a subtle info banner now surfaces to clarify that the trigger only applies to tags added after the workflow is published. The banner links directly to the retroactive enrollment guide, where users can follow the steps to bulk import existing tagged contacts into the workflow.

No Filters Warning

If a user attempts to save the Contact Tag trigger without configuring any filters, a warning now surfaces explaining that the workflow will trigger for every tag added or removed across all Contacts, which may cause unexpected behavior. The warning offers two clear paths forward:

• Add Filter (primary CTA) — returns the user to filter configuration

• Save without filters — preserves the option for advanced use cases

How It Works

Retroactive Enrollment Info Banner

• Appears when a tag is added inside the Contact Tag trigger filters

• Includes a link to the retroactive enrollment support article

• Dismissible via the close icon. Once dismissed, it will not appear again for that user

• If not dismissed, it follows a frequency cap of 3, after which it stops appearing automatically

No Filters Warning

• Triggered when the user attempts to save the Contact Tag trigger with zero filters configured

• The Add Filter CTA returns the user to filter configuration

• The Save without filters CTA preserves the option for advanced use cases

Why This Matters

• Reduces confusion around post-publish trigger behavior by setting clear expectations upfront

• Prevents accidental workflow runs across the entire contact base

• Surfaces the retroactive enrollment path right where users need it, instead of leaving it buried in documentation

• Keeps power users unblocked by making every guardrail dismissible or overrideable

This update introduces a significant upgrade to the agent-tasking workflow, transforming task management from implicit bookkeeping to explicit workflow primitive. The core advantage is a reliable, flexible, UI-friendly system for managing multi-step agent tasks, along with improved planning and context awareness.

Main Advantage

Previous Challenges

Tasks were managed using numeric indices, which were fragile and prone to errors.

Task transitions inferred, leading to potential mismatches and inefficiencies.

UI representation was limited with static labels and ambiguous statuses.

New Flow with Todo Manager

Introduced todo to handle task creation, transition and addition explicitly.

Replaced numeric task indexing with label-based transitions for clarity and accuracy.

Enhanced UI with dynamic status for active and completed tasks.

Improved planning and context awareness, allowing the model to better understand task sequences and dependencies.

UI/UX Improvements

Added descriptive labels for tasks, improving frontend progress display.

Maintained backward compatibility for existing UI while enabling richer labels- Technical

Enhancements

Centralized task management in a meta-tool, reducing prompt/tool overhead. Tool schemas for more structured outputs.

Updated system prompts to align with the new workflow, ensuring better agent behavior.

Enhanced context awareness, providing AI models with richer task-related information for higher-quality results.

Concrete Benefits

More Reliable Progress Tracking: Explicit task transitions enhance dependability in multi-step jobs. Allows for dynamic task addition and accurate status updates. -Enhanced UI/UX:** Provides clearer progress states with human-readable labels.

Reduced Overhead: Streamlined architecture and schema handling lower resource usage and error rates.

Better Planning and Context Awareness: Enhances the model's ability to understand task sequences and dependencies, leading to more efficient execution.